A supervisor's ability to influence employees is more critical today than in the past. A product of credibility and respect, influence is an invaluable commodity gained through demonstrated actions and behaviors. In this episode, we highlight five things supervisors should avoid doing to prevent the loss of credibility with employees.
The level of engagement expected by this incoming generation exceeds those of any previous generation, as most want multiple interactions with supervisors daily. As for what employees want to see in their supervisor, it can be summarized using four Cs.
- They want to feel connected, which is all about you getting to know them and them getting to know you.
- They want to know that you care about them and have concern for those things important to them.
- They value coaching as a means of helping them grow and improve personally and professionally.
- They expect credibility and authenticity in all that you do.
From our experience in working with both supervisors and employees, here are five things that can instantly damage your credibility:
1. Showing Favoritism
Perception is reality, and showing favoritism to buddies or those you know and hang with outside of work will cost you. Treat all employees equally, show them respect, and balance time spent interacting with them evenly.
2. Not Following Up
One of the biggest complaints employees have about supervision is their lack of follow-up. When employees bring up concerns or offer suggestions, make note of it. Equally as important, follow up with them in a timely manner on any open items. While employees don't always expect us to give them the answer they want, they do expect and deserve a follow-up response.
3. Walking Past Things That Need to Be Addressed
As a supervisor, you're always on stage, and employees see far more than you many realize. When we come across items that require attention, it's in our best interest to deal with them then and there. Walking past an unsafe condition, as an example, conveys a message you really don't want to send. Do the right thing and address matters in the moment when the situation dictates doing so.
4. Disrespecting Employees
To get respect, you must give it. While we may not always agree with the opinions, beliefs, or values of others, we must respect everyone's right to individuality. As workplaces become more diverse and inclusive, we must recognize the value of working as one. Disrespecting employees will undermine your integrity and destroy your credibility as a supervisor.
5. Not Showing Value or Appreciation
The SOS podcast series is brought to you by AEU LEAD, a consultancy dedicated to the needs of mid and frontline managers. We value and appreciate any feedback and would encourage you to review and rate your experience with the show wherever you access your podcast. For additional information about AEU LEAD or to follow us on social media, please use the links in the show notes accompanying this episode. That's it for now. Stay safe and thanks for listening.